Pre-opening, Staffing + Operation

We make your hotel spa come alive, and we guarantee it will be immediately and fully staffed with specialised personnel we continuously train to provide exceptional wellness experiences and customer service from day one.

Spa Staffing

People are the lifeblood of any business and key to its reputation. This is why we undertake to immediately staff your spa with personnel that will stand out for their knowledge, ethics, passion and reliability. At least 70% of Aegeo Spas employees have a background of studies in the fields of Cosmetology and Physical Therapy. More specifically, 45% of our personnel have studied Cosmetology, 35% Physical Therapy and 20% have studied some other specialty related to wellness.
Spa Staffing

Continuous Personnel Training

Our team undertakes to select the right people and to train them to ensure specific procedures are followed and only top-quality services are provided to each guest on a daily basis. For example, each therapist undergoes 156 hours of online and on-the-job training, while all sales managers attend an 80-hour theoretical and practical training module.
Continuous Personnel Training

Operating Protocols

Each one of our spas has a clear structure and specific allocation of responsibilities to ensure its smooth day-to-day operation. Owing to our deep knowledge surrounding wellness, we formulate detailed Operating Protocols that take into account the rules and limitations of your hotel, and we make sure to address any potential issues, undertaking full responsibility.
Operating Protocols
  • Reception area configuration
  • Guest welcome
  • Guest welcome for service provision
  • Treatment room preparation
  • Foot bath
  • Guest sendoff
  • Treatment room and equipment maintenance
  • Executive visit
  • Starting - Ending facial treatments
  • Starting - Ending body treatments
  • Product sampling
  • Clean & Safe
  • Covid-19 protection training guide, in cooperation with the Region of Crete and the University of Crete School of Medicine.

Continuous Evaluation

To us, evaluations help us to become better; this is why we have adopted a 360° evaluation model. We pursue daily evaluations, both from our guests and our partners. This helps us collect valuable information and get measurable results which give us a clear idea about what we need to retain and what we need to improve or even change. This evaluation pertains to all levels of operation at our spas and is carried out systematically because we want to do even better with every new partnership we establish, leaving our mark on the wellness industry we have been passionately serving for years.
Continuous Evaluation
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